Shipping policy
We proudly offer FREE worldwide shipping! Tracking and secure checkout are provided for all orders.
1. Processing & Handling Time
We require 1 to 3 business days on average to fulfill orders before dispatching them. Rest assured, we are doing everything to get your order to you as soon as possible!
Business days are defined as Monday through Friday, excluding national holidays and weekends.
2. Estimated Delivery Time
Once your order is dispatched, the estimated delivery time is between 7 to 15 business days, depending on your country or region.
For further information regarding shipping and cancellation policies, please email us at info@edashauto.com.
We do not offer express shipping options.
3. Shipping Costs
We offer free shipping with no minimum order value.
4. Order Tracking
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.
You can track your order on our website at edashauto.com/tracking or via an international tracking website like Cainiao.com.
5. Lost, Stolen, or Delayed Packages
We are not responsible for lost or stolen packages marked as ‘delivered’ by the carrier. If your package is lost in transit (not marked as delivered), please contact us, and we will assist in filing a claim with the shipping provider.
6. Incorrect Shipping Address
Customers can update their address after placing an order, only if the package has not yet been dispatched.
As our valued customer, it's crucial to ensure your shipping address is accurate. If there is an error in the address you provide, edashauto.com cannot be held responsible for items shipped to the wrong location. We'll do our best to assist if a product is returned, but not all misdirected packages find their way back to us.
7. Split Shipments
In some cases, orders with multiple items may be shipped separately. Each package will receive a different tracking number in such cases.
8. Customs, Duties & Import Taxes
In most cases, customers should not be charged any import duties, VAT, or other taxes. However, in rare situations, these charges may apply, and customers will be responsible for covering these costs.
9. Special Shipping Policies
If you have not received your package within 30 business days, your order is eligible for a refund or free reshipment. Please email us at info@edashauto.com.
It is important to note that because we source our products from different suppliers around the world, shipping times may vary between manufacturers/suppliers. The times listed above are an average, and depending on circumstances beyond our control (such as the Lunar New Year), delivery times may be subject to change.