Frequently Asked Questions (FAQ)
General Information
What products do you sell?
We specialize in high-quality dash cameras, car accessories, and auto safety gadgets designed to enhance your driving experience.
Where are you located?
We operate as a global e-commerce store, shipping directly from our international suppliers to customers worldwide.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and other secure payment options shown at checkout.
Can I cancel my order?
Yes, cancellation is possible within the first 60 minutes if your order hasn't been assigned a tracking number or entered fulfillment. Learn more in our Cancellation Policy.
Shipping
Do you ship internationally?
Yes! We offer free worldwide shipping on all orders. Tracking information will be provided within 1–3 business days after your order is processed.
How long does shipping take?
Estimated delivery is 7–15 business days depending on your location. View full details on our Shipping Policy.
Will I be charged customs or import taxes?
Most customers are not charged extra fees. However, in rare cases, customs, duties, or VAT may apply depending on your country’s regulations. These are the customer’s responsibility.
Returns & Refunds
What is your return policy?
We offer a 14-day return window for items in original, unused condition. Free return shipping is provided unless the item is used, damaged, or not in resellable condition. Learn more on our Return Policy.
How do I start a return?
Email us at info@edashauto.com with your order number, the item you'd like to return, and the reason. We’ll reply within 24–48 hours with return instructions.
When will I receive my refund?
Once the returned item is received and inspected, refunds are processed within 7–10 business days to your original payment method.
Product & Usage
How do I install a dash cam?
Most dash cams are plug-and-play and include a mounting kit and power cable for your vehicle’s cigarette lighter. Some models may require hardwiring for advanced features like parking mode.
Do you sell 4K or dual dash cams?
Yes, we offer a variety of 4K dash cams, WiFi dash cams, rear dash cams, and GPS-enabled models. You can filter your search by features on our product page.
Technical Support
My dash cam isn’t turning on. What should I do?
First, ensure the power cable is connected securely and try a different vehicle socket if available. If the issue persists, please contact us at info@website.com with your order details and we’ll assist you further.
How can I update my shipping address?
If your order hasn't been dispatched yet, email us immediately with the updated address. Once an order is shipped, address changes are no longer possible.