Refund policy

At eDashAuto.com, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 14-day return policy under the following conditions:

1. Eligibility for Returns

  • Items must be returned in their original, unused condition with all original packaging.
  • Personalized or custom-made items cannot be returned unless they are defective.
  • Returns must be initiated within 14 days of delivery.

2. How to Initiate a Return

To request a return, please contact us at info@edashauto.com with the following details:

  • Your order number
  • The item(s) you want to return
  • The reason for the return

Our customer service team will respond within 24-48 hours with return instructions.

Important: Items sent back without prior approval will not be accepted. The return address on the packaging slip is not our return address. Items sent there will not be processed.

3. Refunds & Processing Time

  • Approved returns are refunded to the original payment method unless stated otherwise.
  • Once we receive and inspect the returned item, refunds are processed within 2-7 business days.
  • Shipping fees, handling charges, or any applicable taxes may not be refundable.

4. Defective or Incorrect Items

Customers must inspect their order upon arrival and report any issues within 2 days of delivery.

  • If you receive a defective or incorrect item, please email us with photos of the issue.
  • If the issue is due to our mistake, we will issue a store credit or a replacement at no extra cost.
  • Defects reported after 3 days may be subject to a restocking fee.

5. Exchanges

Exchanges are subject to item availability. If the desired item is unavailable, a refund or store credit will be offered.

6. Return Shipping Costs

  • Returns are free if the item is in unused, original condition.
  • If the item is used, damaged, or missing parts, the customer may be responsible for return shipping costs.
  • International returns follow the same policy—we offer free returns except where a return fee is required based on the condition of the returned item.

7. Cancellation Policy

Cancellation requests will be honored within the first 60 minutes of the order being placed, provided that the following conditions are met:

  • The product(s) have not already been assigned a tracking number.
  • The vendor(s) have not denied the cancellation due to order processing and fulfillment.
  • Orders with multiple vendors may have some items canceled while others may still be processed and shipped, depending on vendor policies.

If you need to cancel an order, please contact us immediately at info@edashauto.com with your order number.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as ‘delivered’ by the carrier. If your package is lost in transit (not marked as delivered), please contact us, and we will assist in filing a claim with the shipping provider.

9. Refused or Undeliverable Packages

If a package is returned due to an incorrect address, refusal, or failure to collect from the carrier, the customer may be responsible for reshipping costs. Refunds will be processed minus any applicable return shipping fees.

10. Preventing Return Abuse

  • "Wardrobing" Policy: Items must be returned in their original, unused condition. If a returned item shows signs of use, wear, or damage, a restocking fee of up to 50% may be deducted from the refund.
  • Change of Mind: Returns due to "change of mind" may be subject to a restocking fee of up to 10% to cover handling and processing costs.

11. Currency Exchange & Refund Differences

For international orders, refunds will be processed in the original payment currency. We are not responsible for any currency exchange rate differences between the time of purchase and refund.

12. Processing Time Expectations

Refunds take 2-7 business days to process once we receive and inspect the returned item. Disputes or chargebacks filed before this timeframe may delay processing and could result in account suspension for abuse.

13. Chargeback Protection

Fraudulent chargebacks will be disputed with proof of delivery and order history. Customers engaging in chargeback abuse may be banned from future purchases and may face legal action.

14. Limitation of Liability

eDashAuto.com is not responsible for any incidental or consequential damages arising from the use of the product. Our liability is limited to the purchase price of the item.